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- Warranty is not transferable.
- This warranty is effective only if the product is purchased from ITSU.
- Proof of purchase (Original Receipt) is required for all warranty repairs.
- All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited to the duration stated in the warranty policy.
- Product warranties are valid within Malaysia only and exclude the following coverages:
- Goods damaged by household pests and/or an act of God, including but not limited to fire and floods.
- Damages caused by unauthorized repairs and/or tampering of the goods.
- Using the wrong voltage output which caused electrical damage to the goods.
- Normal wear and tear to the exterior and interior of the goods, cosmetic parts, leather or synthetic leather.
- Accessories and attachments which do not belong to the massage unit
- Warranty is not effective to rental, business, commercial, institutional or other non-residential users.
- All services covered by this warranty must be approved by ITSU and repaired by authorized technician only.
- If replacement parts for defective materials are not available, ITSU reserves the right to make substitution in lieu of repair or replacement.
Terms and conditions
- For repairs under warranty, the warranty card or Original Sales Invoice must be shown at the time of service request.
- For non-warranty product (s), the repair will commence only on approval of estimated repair fees by customer.
- For non-warranty product(s), upfront charges (if applicable) shall be paid prior to service is carried out.
- For non-warranty product(s), repairs may be taken up, subject to availability of spare parts.
- Under no circumstances shall the set be retained by the company beyond a period of 90 days unclaimed from the date of repair completion notification or non-approval of estimated repair fee by the customer, the company is authorised to auction or dispose-off the set with prior notice.
- No warranty or guarantee on spare part replaced shall be applicable, however, should a defect recur within 30 days after the repair is carried out, the charges shall be waived-off.
- The company is not responsible for the accessories not recorded in this Repair Note.
- Please produce the ORIGINAL. Repair Note upon collection of the product(s).
- You have agreed for the company to collect, keep and use the information in this Repair note.
- Products other than the Massage Chair included Aire Track, Aire Bike & Aire Swing are entitled to 12 months warranty only.
- All massage chair are entitled to 24 months warranty.